Overview
The Good Kitchen respects your privacy. This policy explains what information we collect, how we use it, and the choices you have when you interact with our website, programs, and services.
Information We Collect
- Contact details you submit (name, email, phone, message).
- SMS/text messaging details if you opt in, including your mobile number, message content, consent records, opt-in and opt-out status, delivery status, and related timestamps.
- Volunteer and partner interest details (organization, availability, experience).
- Donation details (amount and frequency). Payment data is processed securely by Stripe.
- Newsletter subscriptions (email address).
- Usage data such as pages viewed and device/browser info when analytics is enabled.
How We Use Information
- Respond to inquiries and partnership requests.
- Send donation confirmations and acknowledgments.
- Provide updates if you join our newsletter.
- Send SMS/text messages you have agreed to receive, such as volunteer coordination, event reminders, donation or program updates, scheduling notices, and service-related alerts.
- Improve our website, programs, and outreach.
How We Share Information
We share information only with trusted service providers who help us operate our programs and website, such as Stripe for payments, EmailJS for form delivery, Netlify for hosting, Google Analytics when enabled, and SMS/text messaging providers, including SENT.DM, if we use them to deliver messages you requested. We do not sell or rent personal information.
Mobile phone numbers, SMS opt-in data, and SMS consent records are not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. We may share this information only with service providers who help us deliver and manage our own messages, comply with law, protect our rights, or complete an organizational transaction.
SMS/Text Messaging Privacy
If you choose to receive SMS/text messages from The Good Kitchen, we use your mobile number and related messaging data to send and manage those communications. Message frequency varies based on your relationship with us and the programs or updates you choose to receive. Message and data rates may apply.
You can opt out of SMS/text messages at any time by replying STOP to any message. You may reply HELP for assistance. After you opt out, we may send one confirmation message and then stop sending SMS/text messages unless you opt in again.
Cookies and Analytics
We may use cookies or similar technologies to understand site traffic and improve performance. You can disable cookies in your browser settings, but some features may not work as intended.
Data Security
We take reasonable administrative and technical steps to protect your information, but no method of transmission or storage is 100% secure.
Data Retention
We keep information only as long as needed for our mission and recordkeeping requirements, then remove or anonymize it.
Your Choices
You can request access, updates, corrections, or deletion of your data by contacting us. You can also unsubscribe from email updates at any time, and you can opt out of SMS/text messages by replying STOP.
Contact Us
Questions about privacy? Email us atsupport@thegoodkitchen.org.
